Food Shipping, Return & Care

 

Delivery Lisbon city: 
Delivery costs €6.50 for all Lisbon area. We will notify you when we are on the way and if you are not present at the moment of delivery we will charge a separate delivery fee. 

Portugal: 
Shipped via ctt next day delivery fee €15 with minimum order of €49.
Note: we'll provide you with a tracking number and you will be responsible to follow up the shipping and being present at the moment of delivery. We are not responsible if you are not present and you will need to re-arrange for delivery directly with the courier company. 
We do not held responsible for your parcel being left at the courier for long time without being picked up and any damage that they will cause during the stay at their warehouse. 
For any reason the parcel is sent back to us, we do not provide refunds and will charge a second shipping if you wish to have the parcel resent to you. 

Self pick up
By choosing "self pick up" at check out, you agree to commit and be responsible for your own pick up. Pick up area: Pao do pastor. Please let us know if you cannot make it on the selected date and wish to re-arrange the time. 

Returns: 
We do not accept returns after you received your order. If your jars arrived faulty or broken during transportation, please send us a email with photos as soon as possible and we'll refund you.

Exchange: 
If you want to edit your preorder prior delivery/shipping, please contact us directly. 

 

Ferments care instructions:
After receiving your order, please transfer the jars of ferments into your fridge even if unopened. Our kimchi and sauerkrauts are unpasteurized and with living probiotics. Cold temperature will help to slow down the fermentation process so you can keep your products for longer time.
The longer you keep your ferments the more sour they become. We suggest a period of 1 month for best flavours, but unless you see mold creating on top or start to smell real funky, they are good to eat.
Always use clean spoon, forks or chopsticks to avoid contamination and mold creation.

 

Pickles care instructions:
Pickles can be store in the fridge for up to 3 months and consumed within 4 weeks after opening for best flavours. Always use clean spoon, forks or chopsticks to avoid contamination and mold creation.